Refund Policy

Last updated: January 2024

At DEV CLOUDS11 TECH PVT LTD ("Clouds11"), we strive to deliver exceptional results. This Refund Policy outlines the conditions under which refunds may be issued.

1. Web Design & Development

Refunds for web design projects are handled as follows:

• Before work begins: 100% refund if cancelled within 48 hours of payment.
• After work begins: Refund is prorated based on the percentage of work completed.
• After project delivery: No refunds once the final deliverables have been approved and delivered.

2. SEO Services

SEO is an ongoing service with results that take time to materialize:

• The initial setup fee is non-refundable once campaign setup has commenced.
• Monthly retainer fees are non-refundable for the month in which services were rendered.
• Cancellation requires 30 days' written notice prior to the next billing cycle.

3. Fully Managed / All-in-One Service

• Annual plans may be cancelled within 14 days for a pro-rated refund (excluding setup costs).
• After 14 days, no refunds are provided for the annual plan term.

4. Hosting Services

Hosting fees are non-refundable once the hosting environment has been provisioned and activated.

5. Migration Services

Migration service fees are non-refundable once the migration process has commenced.

6. Exceptions

Refunds may be considered on a case-by-case basis if Clouds11 fails to deliver the agreed service within the specified timeline due to our own negligence.

7. How to Request a Refund

To request a refund, contact us within the applicable timeframe:

Email: support@clouds11.com
Phone: +44 7878 67 8899

Please include your invoice number, service type, and reason for the refund request. We will respond within 48 hours.